Cookie Policy

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Forest Home Care Support Limited

Website: https://www.foresthomecaresupport.co.uk
Last updated: 22nd October 2026

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1. About this Cookie Policy

Forest Home Care Support Limited (“FHCS”, “we”, “us” or “our”) is committed to respecting your privacy and protecting information about people who visit our website.

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This Cookie Policy explains how our website uses cookies and similar technologies, why they may be used, how third-party services may be involved, and how you can manage your preferences.

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This policy should be read alongside our Privacy Notice, which explains how we collect, use, store and protect personal information more generally.

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2. What are cookies and similar technologies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or other device when you visit it. They can help a website function, remember preferences or collect information about how the website is used.

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Other technologies can perform similar functions. These include pixels, scripts, tags and browser storage. Some technologies may allow information to be accessed on your device or information about your visit to be sent to a third-party service.

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For the purposes of this policy, the term “cookies” includes these similar technologies where relevant.

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3. Why do we use cookies?

We may use cookies and similar technologies for the following purposes:

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• To operate, secure and maintain the website.

• To remember your cookie preferences.

• To support website features and functionality.

• To display embedded content, such as maps.

• To understand how visitors use the website and help us improve it.

• Where enabled, to support advertising measurement and understand the effectiveness of marketing campaigns.

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We aim to use only the technologies necessary for their stated purposes and to respect your choices about optional cookies.

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4. Categories of cookies

Our Wix website uses a cookie-consent system provided through Usercentrics for Wix. The banner allows visitors to manage their preferences using the categories below.

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Essential cookies

These technologies are necessary for core website functions, security, network communication or remembering your privacy choices.

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They may be used without consent where they meet the applicable legal exemption for technologies that are strictly necessary to provide a service you have requested or to transmit a communication.

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We aim to ensure that technologies classified as essential are limited to those that genuinely meet this requirement.

 

Functional cookies

These technologies support optional website features or remember preferences to improve your experience.

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They will be used where permitted by your cookie preferences and applicable law. If you decline them, some optional features may not work as intended.

 

Analytical cookies

These technologies help us understand how visitors interact with the website, identify usage patterns and assess website performance.

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Our current Wix configuration identifies Wix Events and Google Maps as associated with the analytical category. The precise technologies used, and their behaviour on the live website, are subject to verification through our cookie audit.

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If you decline analytical cookies, associated optional technologies should not operate where consent is required. Embedded content may consequently be unavailable or replaced by a placeholder.

 

Marketing cookies

These technologies may be used to measure advertising effectiveness, understand interactions with advertising campaigns or support other marketing activities.

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Our Wix Marketing Integrations setup has been used to connect Meta Pixel and the Meta Conversions API. Where these technologies are enabled, they may process information about website visits or interactions for advertising measurement and related purposes.

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Marketing technologies that require consent should not operate before you have given the appropriate consent. Their current operation and any associated data transfers must be assessed as part of our technical cookie audit.

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You can reject marketing cookies without having to accept them to use the ordinary parts of our website.

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5. Our cookie consent banner

When you visit our website, you may be presented with a cookie banner offering the following choices:

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• Accept All: accept the cookie categories presented by the banner.

• Deny: reject non-essential cookie categories.

• Save Settings: save your selected preferences.

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The preferences panel allows you to review the available categories and change your choices. Our current banner displays a fingerprint icon to open the preferences panel.

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Essential technologies may remain active where legally permitted, even if you reject optional categories.

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We aim to ensure that optional cookies requiring consent are not set, and that information is not accessed on your device for those purposes, before you make the relevant choice.

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The availability and behaviour of individual website features may depend on your selection.

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6. How to change or withdraw your consent

You can change your cookie preferences or withdraw consent after your initial choice by reopening the cookie-preferences panel on our website.

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If you cannot find the preferences control or believe it is not working correctly, please contact us using the contact details published on our website.

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Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal. We will take appropriate steps to stop future activity that depends on that consent, subject to any applicable technical limitations and other lawful grounds that genuinely apply.

 

You can also delete or block cookies through your browser settings. However, browser controls may not manage every type of tracking technology, and blocking all cookies may affect website functionality.

 

7. Third-party services and embedded content

Some website features may rely on services provided by third parties. These providers may use their own technologies and may receive information when their content or services are loaded.

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Google Maps

Our website includes Google Maps content. Google may receive information such as your IP address, browser or device information and details of the map request when the service loads.

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The way this content is displayed may depend on your cookie preferences and the website's consent-blocking configuration. If the relevant optional content is blocked, the map may not appear until the appropriate consent is given.

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Google processes information in accordance with its own terms and privacy information.

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Wix and Usercentrics

Our website is hosted and managed using Wix. Usercentrics for Wix provides our cookie-consent interface and associated preference-management functionality.

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Wix and Usercentrics may use technologies to deliver website functions, manage consent choices, maintain security and provide their services. The specific technologies used depend on the website configuration.

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Meta

Our Wix Marketing Integrations setup has been used to connect Meta Pixel and the Meta Conversions API.

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Where enabled, these services may support advertising measurement and campaign reporting. Depending on the configuration, information may be sent through the visitor's browser or through server-to-server communications.

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The technologies used and the information shared depend on the active integration and its configuration. Where consent is required for storing or accessing information on a visitor's device, that activity should not take place before the relevant consent has been obtained.

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Meta may process information under its own privacy terms. You can review Meta's privacy information through its official website.

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Other third-party technologies

Other integrations, embedded content or website features may introduce additional cookies or similar technologies. We review the website configuration and cookie scan to identify these where possible.

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The exact technologies used on the live website may change when we update pages, add features or change integrations. We will review this policy when material changes affect our use of cookies.

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8. What information may be collected?

Depending on the technology and its purpose, information may include:

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• Your IP address.

• Browser type, device type and technical information.

• The pages or content you visit.

• The date and time of a visit.

• Interactions with website features or embedded content.

• Cookie identifiers or other online identifiers.

• Your recorded cookie preferences.

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Not every technology collects all of this information. The information collected depends on the service, the settings in place and the choices you make.

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Where information identifies or can be linked to an individual, it may constitute personal data and will be handled in accordance with applicable data-protection law and our Privacy Notice.

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9. How long do cookies last?

Some cookies are temporary and expire when you close your browser or shortly afterwards. Others remain on your device for a longer period to remember preferences or support an ongoing function.

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The duration depends on the individual technology and its purpose.

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We aim to ensure that storage periods are appropriate and not longer than necessary for the relevant purpose. The exact names and expiry periods of individual cookies should be confirmed through our current Wix/Usercentrics cookie inventory.

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10. International transfers and third-party privacy

Some third-party providers may process information outside the United Kingdom.

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Where personal data is transferred internationally, we will take the steps required by applicable data-protection law for any transfer for which we are responsible. The relevant provider's own privacy information should also be consulted to understand how it handles information.

 

11. Your privacy rights

Where we process your personal data, you may have rights under applicable data-protection law. Depending on the circumstances, these may include the right to request access to your information, request correction or erasure, restrict or object to certain processing, or withdraw consent where consent is the relevant legal basis.

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For further information about these rights and how we process personal information, please read our Privacy Notice or contact us using the details published on our website.

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12. Changes to this Cookie Policy

We may update this policy when our website, cookie technologies, third-party integrations or legal obligations change.

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The latest version will be published on our website, together with the date it was last updated. Where a change requires renewed consent, we will take appropriate steps to request it.

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13. Contact us

If you have any questions about this Cookie Policy or how cookies and similar technologies are used on our website, please contact the Data Protection Lead on:- chris@foresthomecaresupport.co.uk or the Nominated Individual on:- claire@foresthomecaresupport.co.uk

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