Privacy Policy | Forest Home Care Sup

Forest Home Care Support Limited

Website: https://www.foresthomecaresupport.co.uk
Last updated: 22nd October 2026

1. Introduction

Forest Home Care Support Limited (“FHCS”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire about our services, apply for a job or otherwise interact with our organisation.

As a domiciliary care provider, we may also process personal and confidential information relating to people who receive, or are considering receiving, our care and support services. This information is handled in accordance with applicable data protection legislation and our internal policies and procedures.

2. Who we are

Organisation: Forest Home Care Support Limited

Registered office: 18b Tramway Road, Cinderford, GL14 3AY.

Company registration number: 16196878

Email: enquiries@foresthomecaresupport.co.uk

Telephone: 01594 809209

For the purposes of applicable data protection legislation, FHCS is the data controller for the personal information for which it determines the purposes and means of processing.

3. What information we collect

Website visitors and people making enquiries: name and contact details; information included in an enquiry; services of interest; and technical information such as IP address, browser type and website usage data, where collected.

Prospective and existing service users: contact details; relevant personal information; information about care and support needs; health information and other special category data where necessary; details of relatives, representatives or other relevant contacts; information needed to assess, plan, deliver and review care; and relevant information received from authorised representatives, healthcare professionals, local authorities or other organisations involved in care.

Employees, workers and job applicants: contact and identification details; employment history, qualifications, references and training records; recruitment, right-to-work and employment information; relevant health, safeguarding or criminal record information where lawful and necessary; and payroll, pension and other employment administration information.

We aim to collect only information that is relevant and necessary. Please avoid including unnecessary medical or other sensitive information in a general website enquiry. We will explain how to provide information securely if a care assessment or other process requires it.

4. How we use personal information

Respond to enquiries and requests and provide information about our services.

Assess care and support requirements; plan, deliver, monitor and review care.

Communicate with service users, relatives and authorised representatives.

Meet legal, regulatory, safeguarding and contractual responsibilities.

Recruit, employ, train and manage staff.

Manage complaints, incidents, concerns and investigations.

Maintain business records, manage our organisation and protect our website, systems, staff and service users.

Improve our website and services where appropriate, and send marketing communications where permitted by law.

We will not use personal information for unrelated purposes without a lawful basis and, where required, providing further privacy information or obtaining consent.

5. Our lawful bases for processing

Depending on the circumstances, our lawful bases may include contract, legal obligation, legitimate interests, consent, vital interests or public task where applicable. The appropriate basis depends on the information and purpose.

Where we process health information or other special category data, we must also identify an applicable condition under data protection law. This may include the provision of health or social care, compliance with employment or social protection obligations, substantial public interest, or another applicable condition, depending on the circumstances.

We do not rely on a single lawful basis for every activity. FHCS should document the appropriate basis for each processing activity.

6. Sharing personal information

Healthcare professionals and organisations involved in a person's care.

Local authorities, commissioners and other bodies arranging or funding care.

Regulators, including the Care Quality Commission (CQC), where appropriate or required.

Emergency services and safeguarding agencies where necessary.

Authorised employees and representatives; professional advisers and insurers; IT, website hosting, communication and other service providers acting on our behalf; payroll, pension and recruitment providers where relevant; and law enforcement or other public authorities where required or legally justified.

We limit access according to role and need. Appropriate arrangements should be in place where a service provider processes information for us. We do not sell personal information to third parties.

7. How we protect personal information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. These may include access controls, staff training, secure systems, confidentiality requirements, data protection procedures and incident management arrangements.

No method of transmitting or storing information can be guaranteed to be completely secure. Please contact us if you believe personal information relating to FHCS has been lost, disclosed or accessed inappropriately.

8. How long we keep information

We retain personal information only for as long as necessary, taking account of legal, regulatory, contractual, safeguarding and business requirements. Different retention periods may apply to care records, employment records, financial records, recruitment information, complaints, website enquiries and technical logs.

Our retention arrangements are set out in our internal records management and retention procedures. When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

9. International transfers

Some website or IT service providers may store or process information outside the United Kingdom. Where personal information is transferred internationally, we will take the steps required by applicable data protection law, including using an appropriate transfer mechanism or safeguard where necessary. The relevant arrangements depend on the providers and services actually used by FHCS.

10. Your data protection rights

Depending on the circumstances and applicable legal requirements, you may have the right to request access; ask for correction; request erasure or restriction in certain circumstances; object to certain processing; request data portability where the legal conditions are met; and withdraw consent where processing is based on consent.

These rights are subject to exemptions and limitations. For example, we may need to retain some care records to meet legal or regulatory obligations.

To exercise a right, contact us using the details in section 2. We may need to verify your identity. If you act on behalf of a service user, we may need to confirm your authority.

11. Marketing communications

Where we send marketing communications by email, text or other electronic means, we will comply with applicable marketing and privacy laws. You can unsubscribe from marketing emails using the unsubscribe facility or by contacting us. Unsubscribing from marketing will not prevent essential service-related messages where appropriate.

12. Children and representatives

Where we process information about children or people who require support to exercise their rights, we take account of applicable legal requirements, confidentiality and the person's circumstances. We will consider whether a parent, representative, attorney, deputy or other person has the appropriate authority to act on someone's behalf.

13. Cookies and website analytics

Our website may use cookies and similar technologies to support its operation, remember preferences, understand website usage or provide other functionality. Please see our separate Cookie Policy for information about the technologies actually used and how to manage preferences.

14. Complaints and concerns

If you have concerns about how we use your personal information, please contact us using the details in section 2. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator: https://ico.org.uk/make-a-complaint/

15. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on our website, with the date of the most recent update shown at the top.

16. Contact us

For privacy or data protection enquiries, contact the Data Protection Lead on:- chris@foresthomecaresupport.co.uk or the Nominated Individual on:- claire@foresthomecaresupport.co.uk